Policies

Return and Refund Policy:

At pawperSnacks, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return and refund policy to make your shopping experience as seamless as possible.

Terms and Conditions:

       1 .Eligibility for Returns and Refunds:

• Items must be returned within 3-4 days of delivery.
• Products must be in their original condition, unused, and with any tags or packaging intact.
• Certain items, such as personalized or customized products, perishable goods (e.g., treats), and clearance items, may not be eligible for return or refund. Please refer to individual product descriptions for specific details.

1. 1. Initiation of Return: To initiate a return, please contact our customer service team within the designated timeframe. You can reach us via email at Admin@PawPerSnack.com or by phone at +601169680276. Please provide your order number and a brief explanation of the reason for the return.

1. 1. Return Process: Once your return request is approved, we will provide you with instructions on how to return the item(s). You will be responsible for shipping the product(s) back to us, unless the return is due to a mistake on our part or a defective product.

1. 1. Inspection and Refund: Upon receiving the returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined above. If the return is approved, we will process your refund within a reasonable timeframe. Please note that refunds will be issued to the original payment method used for the purchase.

1. 1. Reasons for Refunds: Refunds may be issued for the following reasons:
      • The product received is defective or damaged.
      • The wrong item was shipped.
      • The product does not meet your expectations and is returned in its original condition
      • Other reasons deemed acceptable by PawperSnacks.
      • Contact Us: If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us. Our friendly customer service team is here to assist you every step of the way.

At PawperSnacks, your satisfaction is our priority, and we are committed to ensuring a positive shopping experience for you and your beloved pets. Thank you for choosing us as your trusted partner in pet care.

Privacy Policy

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

 If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.